Smart Buildings

On-Demand Service Platforms Disrupt the Facilities Management Sector

This article was written by Daphne Tomlinson, Senior Research Associate at Memoori. Traditional outsourced facilities management business is being disrupted through the emerging on-demand services model, reflecting the fact that the way people search for and buy services and communicate with suppliers is changing. The new model is typified by online service platforms for digital convenience with instant access to a network of suppliers who deliver specialist services to commercial and industrial building owners and operators. The more advanced services also leverage their data-driven solutions with analytics on service providers and insights on building operations and expenditure. Whereas many larger organisations opt to outsource, the subscription fees can deter smaller businesses, writes Anindya Biswas, Digital Transformation Lead at JLL, in a recent article on how facilities management is moving into the on-demand era. With on-demand platforms, companies can pay per service without a subscription fee, or subscribe for premium amenities. “For many companies, making the […]

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