This article was written by Daphne Tomlinson, Senior Research Associate at Memoori. In a challenging economy, customers will be demanding more value from their investments and will be less willing to commit to upfront capital expenditure; making Smart Buildings as a Service even more attractive than 6 months ago. This business model is defined as one in which the customer purchases a service or subscription from a third-party service provider that then delivers the service through assets it owns, maintains and improves. “Servitization” replaces the single transaction for delivery of a product with continuous service while improving the customer experience throughout the lifecycle of an asset. This shifts the investment off the building’s balance sheet, as the total service eliminates upfront capital expenditure. Software as a Service (SaaS) offers a cloud-based delivery model that makes it easier to implement, update, scale and maintain software platforms. Cloud centric companies are now increasingly seeing the market turning […]