In our Podcast series “Sh*t You Wish Your Building Did!”, Memoori explores the intersection between technology and commercial real estate through interesting conversations.

Commercial Buildings are terrible at User Experience. Fact. How do we fix that? Memoori sat down with Kim Feenstra Kuiper, Senior User Researcher at GoodNotes App about the process of designing user-centric software applications and what the building/property industry can learn in order to create a better experience for their users.

Kim gives a detailed description of how she collects data points from users and describes methodologies to follow in the design process. Anyone interesting in understanding how we can create better experiences for building users will find this podcast interesting.

REFERENCES

• The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you – https://www.amazon.com/Mom-Test-custo…
• Just Enough Research – https://www.amazon.com/Just-Enough-Re…
• Double Diamond (design process model) – https://en.wikipedia.org/wiki/Double_…)

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