“The majority of people aren’t comfortable diving into the unknown. And that’s why there’s a bit of pushback when it comes to embracing technology like AI, IoT, and machine learning, especially in facility management. For many, this is the elephant in the room,” suggests Lewis Richards, chief digital officer for global facility services provider Atalian Servest. “That’s because even though the digital world is a real thing, humans are not biologically equipped to see it. We see the hard endpoints of tech. We see phones, screens, laptops, and keyboards. We can’t see WiFi. Nor can we see 4G or data. The problem is the gap between what we can and what we can’t see,” he continued. “The people who can bridge that gap are in the minority—the ones who are comfortable moving back and forth across that chasm.” Richards identification of the over-complexity of smart building technology is echoed by many in the sector as […]