This is the first of a two part article that analyses what the customer of physical security equipment wants today and what they needs in the future. We have in the Part 1 set out the 2 major stages in the development of the business over the last 20 years and reviewed what customers will gain from this and in Part 2 the need to meet the challenge of the third stage of development which the industry is now entering. What the Customer Wants Today Innovation in applying new technologies in the physical security industry has driven the growth in this market way above the average for similar industrial products. Since 2008 and despite the worlds’ financial meltdown, the business has grown at CAGR of 5.24% to 2016 but it has slowed down in the last two years as it has become more mature and competitive. Emerging technologies have created two main stages of progressive […]