Digital Disruption and Digital Hope for the Workplace

In our previous article, ‘Building Smarter Workplaces for the Digital Age’ (, we introduced a ‘Framework for Workplace Concepts’, developed by Dr Jacqueline Vischer, University of Montreal (The Concept of Workplace Performance and Its Value to Managers, California Management Review, Vol 49, No. 2, Winter 2006). It is summarised in Figure 1. The highest state in the model, Psychological Comfort, involves people and is dynamic and messy, subject to rapid societal and technological changes. These changes, summarised in Figure 2, are disrupting the office industry, while Figure 3, by Knoll, quantifies the rates of change of various influences on the workplace. Buildings Technology Buildings appliances and information systems are continuously changing: utility controls, elevator management, climate control, AV, IT and communications, ERP etc, as depicted in Figures 4 and 5. Unfortunately, the full benefits of technology improvements are not being realised because of limited interconnectedness between these systems, as well as a continuing focus on […]

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