This Research Note examines two businesses within JLL which offer technical operations and maintenance (O&M) solutions and services for commercial real estate – JLL Workplace Management and JLL Technologies. This article is based on JLL’s 2022 Annual Report, their 2022 investor briefing and transcript and previous Memoori analysis on the company’s technology strategy in the smart commercial buildings space. JLL is one of the largest real estate service providers in the world, with 2022 consolidated revenue of $20.9 billion (+11% versus prior year) and fee revenue rising 7% year-on-year to $8.3 billion. The group has operations in over 80 countries and a global workforce of more than 103,000. JLL Annual Report 2022 JLL Workplace Management (WPM) JLL Workplace Management business, one of 3 divisions in the Work Dynamics segment, provides comprehensive facility management services globally to corporations and institutions that outsource the management of the real estate they occupy, typically those with large multi-market portfolios […]